A color mark is not a complete replacement specification. Have the installed spring system and door assessed instead of ordering a spring from its paint color alone.
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Use the mark as information, not a diagnosis
Tell the technician what labels or markings are visible from a safe position. Do not remove guards, unwind springs or handle broken pieces to collect measurements. The door configuration and existing equipment need to be considered together.
Ask for the replacement basis
The proposal should explain what system is installed and why the selected replacement is suitable. A visually similar spring or one advertised for a common door size is not enough. If changes are proposed, ask how the resulting assembly will remain compatible.
Keep the service record
Retain the repair description and any supplied part information for future visits. If only one part is being replaced in a multi-spring system, ask for the reasoning and remaining condition to be explained. Do not use a color code as a substitute for that assessment.
Frequently Asked Questions
Can I order a spring from a photograph?
A photograph may assist identification, but it does not establish the full replacement specification.
Does the same color mean the same spring?
Do not rely on that alone. The exact system and required specifications need professional identification.