If you heard a bang from the garage and the door now barely lifts, tell Jack’s about those two symptoms together. A visible gap in the spring above the opening is another useful observation. Avoid running the opener again or approaching the shaft to measure the damaged spring.
Sizing the replacement
Door weight, spring dimensions and the counterbalance arrangement determine a suitable replacement. A similar-looking spring is not enough. Our assessment includes the existing door and any previous changes that could affect its weight, such as replacement sections or added material.
Check the lifting system together
A spring failure can leave the lifting system out of balance. The technician checks the related cables, drums and mounting hardware before returning the door to operation. If your door has a pair of springs, discuss the condition and replacement scope for both.
Approve the repair before work starts
The estimate identifies the recommended parts and labor. Jack’s provides a 90-day repair warranty covering the work and parts we replace. Let us know if the door is your only garage access or a vehicle is trapped.
Your questions, answered.
Will a stronger opener solve a broken spring?
No. An opener is not a substitute for the door’s counterbalance system. The spring fault needs professional attention before normal operation resumes.
Can I order a spring from a photo?
A photo can help identify the arrangement, but it cannot establish the full specification. Spring selection requires measurements and an assessment of the actual door.