Separate door trouble from operator failure
Describe whether the old unit is silent, runs without moving the door or struggles during travel. These are different observations. Buying a new opener before the door is examined can leave a mechanical fault unresolved, even if the electronics are new.
Work around the ceiling you have
A ceiling-mounted rail and a wall-mounted operator have different installation requirements. Shelving, lights and the door’s spring arrangement matter. Ask for the proposed mounting position to be explained using your garage, rather than selecting equipment from a product photo alone.
Keep a useful installation record
At completion, retain the model, supplied accessories and operating manual. If related building work is proposed, the City of West Palm Beach permit resources can help identify the relevant process. A West Palm Beach postal address alone should not be used to assume municipal jurisdiction.
Service Questions in West Palm Beach
Do I need to replace the door too?
Only if its condition or compatibility makes that necessary. Ask for the door assessment and opener recommendation as separate decisions.
Can the opener go beside the door?
That requires a compatible door and approved installation arrangement. Available wall space by itself is not enough.